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Keep up with the latest at JamiQ.

April 9th, 2012 by Sheena Wong under Corporate

ReputationWatch – The 3rd case study article about monitoring online conversations about your business

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Check out the latest ReputationWatch case study article on SingTel’s myBusiness techblog here for some nifty tips that Small and Medium Enterprises should take into consideration when navigating the social media space. Get to know how you should go about putting together your social media game plan and what you should keep in mind as well.
ReputationWatch is a collaboration between JamiQ and SingTel and it is exclusively available on SaaS by SingTel myBusiness. Sign up for a free 1-month trial of ReputationWatch right here, right now and get started on the technological innovation that can transform your business!
March 15th, 2012 by Sheena Wong under Corporate

ReputationWatch – The 2nd case study article about monitoring online conversations

Screen shot 2012-03-15 at AM 11.43.28The long-awaited 2nd instalment of the ReputationWatch case study article is finally here! Follow the 3 SMEs featured in the case study, namely FarEastFlora.com, Rochor Beancurd House and The Cat Welfare Society, in their first foray into brand reputation management with the help of ReputationWatch. If you missed the first case study article, don’t sweat it, just read all about it here!

If you (still) don’t know what ReputationWatch is, ReputationWatch is a social media monitoring solution catered specifically for SMEs which is jointly brought to you by JamiQ and SingTel.

If you like what you see, register for a free 1-month trial of ReputationWatch on SaaS by SingTel myBusiness now!

February 29th, 2012 by Tan Wei Shen under Corporate

ReputationWatch – A case study about monitoring online conversations about your brand

Ever wanted to find out what people are saying about your product or company on social media but had no idea where to start? Perhaps your business is doing well and you’d just like to get more insights into what your consumers and customers are saying in relation to your product.

ReputationWatchReputationWatch is an effort between JamiQ and SingTel designed specifically for SMEs who are just taking the first baby-steps into the online world of social media monitoring. Powered by our core technologies, ReputationWatch offers business owners a quick glimpse at the interactions of their customers.

Check out the blog and case study here! You can also visit to sign-up for a free 1-month trial of ReputationWatch.

Happy monitoring!

August 24th, 2011 by Benjamin Koe under Technology

JamiQ & Swarm on the BIG screen at SingTel’s FMCC Conference

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Yesterday SingTel hosted the Fixed Mobile Cloud Convergence Conference where 1,000 business leaders, key decision makers and entrepreneurs from Multi-National Corporations (MNCs) to Small and Medium Enterprises (SMEs) gathered.

As the official social media partner, JamiQ was proud to put on the big screen our live tweeting platform designed specially for events. This platform allows anyone in the audience to use Twitter and SMS to post comments, opinions, and even photos from around the event on to a real-time display. This technology is a true example of the message SingTel has for this event as convergence takes place over fixed voice and data, mobile services and cloud technologies.

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In collaboration with Swarm, JamiQ now offers a wide range of data visualization products and services. Find out more about JamiQ Visuals here.

May 19th, 2011 by Mythreyi Krishnan under Commentary

Measuring Reactions to the M1 Outage

#M1Outage has been trending on twitter since yesterday as frustrated M1 customers have taken to social media to rant about disrupted services . Using the JamiQ social media monitoring tool, we tracked this hot topic.Unsurprisingly, we saw a dramatic increase across all three telcos , with M1 being the most talked about. Starhub and Singtel spiked as tweets comparing the three providers were blasted out by irate users, with M1 coming up short.

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M1 also released two press statements on their facebook page assuring subscribers that they are trying to fix the problem and thanking customers for their patience. These received more than 700 comments, many of them negative.

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With an angry tweet just a click away in Tech-Savvy Singapore , service providers like M1 have to make sure their customers are satisfied if they want their reputation intact.

November 4th, 2010 by Benjamin Koe under Corporate

Straits Times story on fake Twitter accounts quotes JamiQ

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Our R&D visualisation about the local Telcos in Singapore two weeks ago led to the above story by The Straits Times. JamiQ was interviewed in the article sharing our insights on the situation of fake twitter accounts making fun of well established organisations.

October 11th, 2010 by Benjamin Koe under Technology

Exploring the social media with three telcos on Twitter

Exploring the social media with three telcos on Twitter from JamiQ on Vimeo.

This video showcases a new interactive relationship map created by JamiQ’s R&D team. Here we take a look at how conversations on Twitter can impact the three major telcos in Singapore: SingTel, StarHub, and M1.

While there is a lot more trends and insights to be gained from the interactive map, this video serves to preview a couple of the more obvious trends and their impact on these brands. This interactive map will be made live to the public in the near future.

Which brands should we compare for our next visualization?

September 6th, 2010 by Chan Chi-Loong under Corporate

The buzz around ReputationWatch

Firstly, a big thank you to the media who came down to the launch of JamiQ/SingTel’s ReputationWatch last Friday.

Here’s a quick roundup of the news stories and coverage generated by this launch:

  1. SingTel brings social media monitoring tool to SMBs, ZDNetAsia
  2. Social media reputation management solution for businesses launched in Singapore, MIS Asia
  3. Enhance your reputation with JamiQ, SMB World Asia
  4. JamiQ And Singtel Offers Reputation Management For SMEs, SG Entrepreneurs
  5. In Singapore, SingTel and JamiQ launch social media reputation solution for businesses, i-Com
  6. Managing reputations online, iN.SG

Here’s a story on Sunday Times (5th September) on JamiQ and social media:

September 3rd, 2010 by Benjamin Koe under Corporate

SingTel and JamiQ launch social media reputation management solution for businesses

ReputationWatch available exclusively on SingTel myBusiness Cloud Computing portal.
Singapore, 3 September 2010 – Asia’s leading Social Media Monitoring solutions provider, JamiQ, today announced the launch of a new social media reputation management solution on the SingTel myBusiness Cloud Computing portal.
ReputationWatch is an easy-to-use reputation management service designed for small and medium-sized businesses. It is built on JamiQ’s unique social media monitoring technology to allow businesses to track real-time online conversations about their brands in their local market.
Users will receive timely email alerts about highly localised and relevant conversations on social media platforms such as blogs, forums, social networks, microblogs, and even on news sites all over the world. Users will also have access to a comprehensive dashboard which provides a trending analysis of conversations, as well as a complete historical archive of past conversations tracked.
“A restaurant could use ReputationWatch to understand which dishes their customers like the best. A bridal boutique could listen for brides-to-be looking for a wedding gown,” said Kelvin Quee, Head of Partnerships at JamiQ.
“The social media is a huge and extremely complex universe. Conversations are taking place all the time and from diverse sources. Our ability to capture all this data and filter out the noise gives immediate value to our customers.”
Lee Kai Hock, SingTel’s Vice President of Business Marketing, said, “It is important for companies to find new ways to serve their customers better and operate more efficiently. Cloud computing services such as ReputationWatch enable businesses to improve productivity, simplify their operations and significantly lower their costs.
“SingTel’s cloud services are offered on a monthly subscription basis, which allows companies to avoid high upfront investments in IT infrastructure, such as servers and systems. They relieve companies of the complexities of managing IT systems and software, thus allowing businesses to maintain tighter control of their cashflows.”
ReputationWatch is available on SingTel’s myBusiness Portal at: http://mybusiness.singtel.com/catalogue/reputationwatch

ReputationWatch available exclusively on SingTel myBusiness Cloud Computing portal.

Singapore, 3 September 2010 – Asia’s leading Social Media Monitoring solutions provider, JamiQ, today announced the launch of a new social media reputation management solution on the SingTel myBusiness Cloud Computing portal.

ReputationWatch is an easy-to-use reputation management service designed for small and medium-sized businesses. It is built on JamiQ’s unique social media monitoring technology to allow businesses to track real-time online conversations about their brands in their local market.

Users will receive timely email alerts about highly localised and relevant conversations on social media platforms such as blogs, forums, social networks, microblogs, and even on news sites all over the world. Users will also have access to a comprehensive dashboard which provides a trending analysis of conversations, as well as a complete historical archive of past conversations tracked.

“A restaurant could use ReputationWatch to understand which dishes their customers like the best. A bridal boutique could listen for brides-to-be looking for a wedding gown,” said Kelvin Quee, Head of Partnerships at JamiQ.

“The social media is a huge and extremely complex universe. Conversations are taking place all the time and from diverse sources. Our ability to capture all this data and filter out the noise gives immediate value to our customers.”

Lee Kai Hock, SingTel’s Vice President of Business Marketing, said, “It is important for companies to find new ways to serve their customers better and operate more efficiently. Cloud computing services such as ReputationWatch enable businesses to improve productivity, simplify their operations and significantly lower their costs.

“SingTel’s cloud services are offered on a monthly subscription basis, which allows companies to avoid high upfront investments in IT infrastructure, such as servers and systems. They relieve companies of the complexities of managing IT systems and software, thus allowing businesses to maintain tighter control of their cashflows.”

ReputationWatch is available on SingTel’s myBusiness Portal at: http://mybusiness.singtel.com/catalogue/reputationwatch

ReputationWatch’s Basic Pack starts at S$19.89 per month (incl. GST).

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