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June 18th, 2012 by Tan Wei Shen under Commentary

Social Media Crisis Checklist

Crisis Checklist

Social media crises situations are like a blow beneath the belt – it may seem small and trivial at first, but the aftereffects are usually deceptively painful. And when crises happen, most people and companies are often at a loss about what to do.

Based on our experience managing and monitoring social media crises for clients across Asia, we have come up with a simple Social Media Crisis Checklist for brands to better manage their crisis situations. This checklist is designed especially for PR users, but we’re sure it will fit well with anyone managing a crisis online.

The next time you find yourself or your client in a crisis, don’t panic, just follow these steps one at a time. It’s worked for us and our clients. We’re sure it’ll work for you.

For printing and distribution, download the high-res PDF here.

Feel free to share it and we appreciate if you could credit us in your post.

June 8th, 2012 by Tan Wei Shen under Technology

Profitez de l’utilisation de JamiQ en Francais – Enjoy the use of JamiQ in French!

That’s right, JamiQ Buzz now offers sentiment analysis in French!

Here at JamiQ, we seek to constantly improve our offerings for our clients. Our latest update brings sentiment analysis for the French language for our JamiQ Buzz product.

To test it out, we recently monitored some of the conversations surrounding the French Presidential Elections. Here are some of the mentions we categorized with the new sentiment analysis system which revolves around mentions of election candidate Sarkozy.

In French:

Positive Negative
Nicolas Sarkozy mise sur les électeurs du FN pour faire barrage au socialisme. Il a appelé jeudi à un «sursaut national».Source : Les EchosExplorer : FN, Nicolas Sarkozy, Partis politiques, Politique,… Sarkozy récuse un financement libyen en 2007, réitéré par l’ex …France.Antilles.fr GuadeloupeA trois jours du second tour de l’élection présidentielle, le président-candidat Nicolas Sarkozy a de nou…
20minutes.frEN DIRECT: Hollande perd 1,5 point dans un sondage… Le FN nomme …20minutes.frFrançois Hollande obtient 52,5% des intentions de vote face à Nicolas Sarkozy, soit une baisse d’un point e… “Nicolas Sarkozy était prisonnier de son costume de président”: Avec, d’ailleurs, de la mauvaise foi, pu…
Metro FranceEn direct. “La gauche a abîmé la République”, juge SarkozyMetro FranceSi François Hollande et Nicolas Sarkozy se sont opposés, parfois avec virulence, hier soir à la télévision, il n’y a p… François Bayrou votera Hollande, un désaveu pour SarkozyLe Nouvel ObservateurPARIS (Reuters) – François Bayrou a infligé jeudi un camouflet à Nicolas Sarkozy en annonçant qu’il voterait pour le social…

On a whole, the system is currently roughly  85% accurate, which is reasonable – the main advantage of such sentiment analysis being that it can analyze huge chunks of data quickly to get a rough aggregate of sentiment, which was useful in determining how people felt in the few days we monitored chatter about the elections.

You can read more about our analysis of the French elections here. And of course, if you would like to get started on monitoring your upcoming campaign in France, do contact us here.

April 9th, 2012 by Sheena Wong under Corporate

ReputationWatch – The 3rd case study article about monitoring online conversations about your business

Screen shot 2012-04-09 at PM 03.37.01

Check out the latest ReputationWatch case study article on SingTel’s myBusiness techblog here for some nifty tips that Small and Medium Enterprises should take into consideration when navigating the social media space. Get to know how you should go about putting together your social media game plan and what you should keep in mind as well.
ReputationWatch is a collaboration between JamiQ and SingTel and it is exclusively available on SaaS by SingTel myBusiness. Sign up for a free 1-month trial of ReputationWatch right here, right now and get started on the technological innovation that can transform your business!
March 15th, 2012 by Sheena Wong under Corporate

ReputationWatch – The 2nd case study article about monitoring online conversations

Screen shot 2012-03-15 at AM 11.43.28The long-awaited 2nd instalment of the ReputationWatch case study article is finally here! Follow the 3 SMEs featured in the case study, namely FarEastFlora.com, Rochor Beancurd House and The Cat Welfare Society, in their first foray into brand reputation management with the help of ReputationWatch. If you missed the first case study article, don’t sweat it, just read all about it here!

If you (still) don’t know what ReputationWatch is, ReputationWatch is a social media monitoring solution catered specifically for SMEs which is jointly brought to you by JamiQ and SingTel.

If you like what you see, register for a free 1-month trial of ReputationWatch on SaaS by SingTel myBusiness now!

February 29th, 2012 by Tan Wei Shen under Corporate

ReputationWatch – A case study about monitoring online conversations about your brand

Ever wanted to find out what people are saying about your product or company on social media but had no idea where to start? Perhaps your business is doing well and you’d just like to get more insights into what your consumers and customers are saying in relation to your product.

ReputationWatchReputationWatch is an effort between JamiQ and SingTel designed specifically for SMEs who are just taking the first baby-steps into the online world of social media monitoring. Powered by our core technologies, ReputationWatch offers business owners a quick glimpse at the interactions of their customers.

Check out the blog and case study here! You can also visit to sign-up for a free 1-month trial of ReputationWatch.

Happy monitoring!

December 8th, 2010 by Benjamin Koe under Corporate

JamiQ ranked Top 3 Reputation Management Company in Singapore

TopSEO Ranking (Dec 2010)

(Link to actual page)

September 3rd, 2010 by Benjamin Koe under Corporate

SingTel and JamiQ launch social media reputation management solution for businesses

ReputationWatch available exclusively on SingTel myBusiness Cloud Computing portal.
Singapore, 3 September 2010 – Asia’s leading Social Media Monitoring solutions provider, JamiQ, today announced the launch of a new social media reputation management solution on the SingTel myBusiness Cloud Computing portal.
ReputationWatch is an easy-to-use reputation management service designed for small and medium-sized businesses. It is built on JamiQ’s unique social media monitoring technology to allow businesses to track real-time online conversations about their brands in their local market.
Users will receive timely email alerts about highly localised and relevant conversations on social media platforms such as blogs, forums, social networks, microblogs, and even on news sites all over the world. Users will also have access to a comprehensive dashboard which provides a trending analysis of conversations, as well as a complete historical archive of past conversations tracked.
“A restaurant could use ReputationWatch to understand which dishes their customers like the best. A bridal boutique could listen for brides-to-be looking for a wedding gown,” said Kelvin Quee, Head of Partnerships at JamiQ.
“The social media is a huge and extremely complex universe. Conversations are taking place all the time and from diverse sources. Our ability to capture all this data and filter out the noise gives immediate value to our customers.”
Lee Kai Hock, SingTel’s Vice President of Business Marketing, said, “It is important for companies to find new ways to serve their customers better and operate more efficiently. Cloud computing services such as ReputationWatch enable businesses to improve productivity, simplify their operations and significantly lower their costs.
“SingTel’s cloud services are offered on a monthly subscription basis, which allows companies to avoid high upfront investments in IT infrastructure, such as servers and systems. They relieve companies of the complexities of managing IT systems and software, thus allowing businesses to maintain tighter control of their cashflows.”
ReputationWatch is available on SingTel’s myBusiness Portal at: http://mybusiness.singtel.com/catalogue/reputationwatch

ReputationWatch available exclusively on SingTel myBusiness Cloud Computing portal.

Singapore, 3 September 2010 – Asia’s leading Social Media Monitoring solutions provider, JamiQ, today announced the launch of a new social media reputation management solution on the SingTel myBusiness Cloud Computing portal.

ReputationWatch is an easy-to-use reputation management service designed for small and medium-sized businesses. It is built on JamiQ’s unique social media monitoring technology to allow businesses to track real-time online conversations about their brands in their local market.

Users will receive timely email alerts about highly localised and relevant conversations on social media platforms such as blogs, forums, social networks, microblogs, and even on news sites all over the world. Users will also have access to a comprehensive dashboard which provides a trending analysis of conversations, as well as a complete historical archive of past conversations tracked.

“A restaurant could use ReputationWatch to understand which dishes their customers like the best. A bridal boutique could listen for brides-to-be looking for a wedding gown,” said Kelvin Quee, Head of Partnerships at JamiQ.

“The social media is a huge and extremely complex universe. Conversations are taking place all the time and from diverse sources. Our ability to capture all this data and filter out the noise gives immediate value to our customers.”

Lee Kai Hock, SingTel’s Vice President of Business Marketing, said, “It is important for companies to find new ways to serve their customers better and operate more efficiently. Cloud computing services such as ReputationWatch enable businesses to improve productivity, simplify their operations and significantly lower their costs.

“SingTel’s cloud services are offered on a monthly subscription basis, which allows companies to avoid high upfront investments in IT infrastructure, such as servers and systems. They relieve companies of the complexities of managing IT systems and software, thus allowing businesses to maintain tighter control of their cashflows.”

ReputationWatch is available on SingTel’s myBusiness Portal at: http://mybusiness.singtel.com/catalogue/reputationwatch

ReputationWatch’s Basic Pack starts at S$19.89 per month (incl. GST).

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