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July 6th, 2012 by Tan Wei Shen under Commentary

Additional Social Media statistics for the CHC Scandal

The recent City Harvest Scandal has pretty much piqued the interest of almost every Singaporean, religious or otherwise. Supporters have actively taken to social media to defend the Pastor and the other accused Church members at the center of this controversy, while other online netizens flamed and critiqued Sun Ho’s music career. Even Singapore Press Holdings has been “singled out” by City Harvest Church to be “dealt with”.

All that aside though, the entire scandal has generated quite a fair bit of chatter online across various social media channels. Here are some of the more interesting statistics we’ve tracked so far with JamiQ Buzz since the 25th of June.

1) It should come as no surprise that most entries actually came from Singapore. What was surprising though, was the fact that the country with the 2nd highest number of entries was Indonesia, with about 1300 entries since the 25th of June. This came mostly in the form of tweets and retweets from Indonesia, with most expressing positive sentiments, and support for Pastor Kong Hee. We assume though, that this mostly comes from Indonesians that might be church-goers of City Harvest Church, unlikely as it may seem.

On a side note, there were several Twitter handles and accounts from the US which hijacked and spammed the Twitter hashtags #IbelieveintheCHCCrossover and #mytrustisnotbreached after it started trending in Singapore.

2) Over the course of the scandal, overall chatter on the topic averaged at roughly 1400 posts per day, with the highest amount of chatter recorded on the 27th of June (close to 5000 entries). Since then however, the amount of chatter has gradually decreased as most Singaporeans lost interest in the scandal (or at least until more details get revealed in the upcoming court case) and turned their attention and social media presence elsewhere. By the 2nd of July, total entries per day barely broke the 200 mark. Based on these results, we assume that interest and chatter about this topic will increase sharply again once court proceedings begin on the 25th of July.

3) Chatter and discussion of the scandal came from a variety of media channels, most notably Twitter (close to 90% of total chatter), forums (close to 6%) and blogs (close to 2%). Interestingly, forum and blog sentiments presented overwhelming negative sentiments, while Twitter presented mostly positive sentiments. Upon closer inspection, this was mostly due to the fact that CHC supporters mainly exerted their social presence on Twitter. By retweeting positive tweets and quotes from Pastor Kong Hee and his wife, as well as through judicious usage of the hashtags #IbelieveintheCHCCrossover and #mytrustisnotbreached, the CHC supporters attempted to overturn the tide of negative sentiment that came from the horde of critical netizens. And it would seem that numerically, they succeeded.

This does raise certain questions though. Why does there seem to be more fervent support on Twitter as opposed to other mediums? Is Twitter as a social channel more accurate in expressing sentiments on the ground due to the ease of posting messages and retweeting?

4) There has generally been a wide array of content posted up by netizens critical of City Harvest Church over the scandal. Posts have varied greatly, ranging from critiques and discussions about the breadth of Sun Ho’s music career, to a financial analysis of the ways City Harvest encourage and promote tithing; there were even a number of articles which followed the evolution of Pastor Kong’s household from an ordinary HDB flat in Tampines, to a multi-million dollar home in Sentosa Cove. Generally, there has been more content generated by negative netizens – presumably because this is one outlet they can use to express their frustrations – as opposed to supporters of CHC. Generally, there has been little to no entries in the form of blog entries (or anything of substantial length) that gives a positive spin to the events surrounding Pastor Kong Hee and CHC.

Do check back on this blog for more social insights and updates as we continue monitoring this unfolding issue.

January 21st, 2009 by Benjamin Koe under Corporate

It’s official!

Today JamiQ put out its first official press release to announce the launch of JamiQ Insights, our customized opinion mining and sentiment analysis service that creates critical marketing and business insights from the millions of opinions online.

This is a significant milestone for us because we’re making our service offering official. There’s no going back now, only onward with the highest quality reports and best insights from online opinion. To reach this point where we’re confident of both our technology as well as our team in just 5 months of development is an amazing feat that we’re proud of.

While we’re happy to have had a great week of media coverage, we’re looking forward to a lot more in the coming months as we show the world a revolutionary new way to gain deep and critical insights from online opinion.

To all our customers and fans, we also want to let you know that we’re working on some new technology that’s way beyond and more incredible than our current offering. Man, even I’m impressed. Got to love the R&D team.

November 6th, 2008 by Benjamin Koe under Corporate

Surprises

It’s not my birthday and it sure isn’t Christmas, but I’ve been getting many surprises.

For one, while the team here is focusing on our public facing flagship product to go on JamiQ.com, I’m getting so much interest from everyone else for custom reports pertaining to their brands and products.

In fact, as I write this post our engine is doing some serious processing for our very first client and tomorrow I’m off to meet another client to get the low down on what he wants a report of.

While most people envision winning clients as slog, slog, slog, for the money, I’m having a ball of a time! You see, helping others do opinion mining and sentiment analysis of what everyone is saying online is pure discovery. Every project is filled with surprises. No one know what’s the most talked about product, no one knows which of the product’s features is the most loved, no one knows anything until you put it all together.

This is so much fun and its slowly turning into something awesome! What more, it’s even better to know that this information we produce is not just another fun fact, but true and honest insights that these companies are going to use to make some serious decisions with.

Dang, now I’ve got to put together a product offering so I can charge everyone fairly and make this demand operate like clockwork. Wish me luck!

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